Privacy Policy

Collection of Information

If you browse through this site without providing us with any personal information, we will gather and store some information about your visit, such as IP address, type of browser and operating system used, date and time you access our site, pages you visit, and if you linked to our website from another website, the address of that website. This information will not identify you personally and will not be linked back to you.

There will be times, such as when you submit an auto lead request to a dealer or fill out our contact form, when we will need to obtain personally identifiable information from you or about you. Such personally identifiable information may include your name, address, e-mail address, telephone number and identification number.

Use and Sharing of Information

At no time will we sell your personally-identifiable data without your permission unless set forth in this Privacy Policy. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties to help process your request; to comply with any law, regulation, audit or court order, to help improve our website or the products or services we offer, for research, to better understand our customers' needs, to develop new offerings, and to alert you to neve products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you.

We do not share, sell, trade or rent your personal information to third parties for unknown reasons.

Cookies

From time to time, we may place "cookies" on your personal computer. "Cookies" are small identifiers sent from a web server and stored on your computer's hard drive, that help us to recognize you if you visit our website again. Also, our site uses cookies to track how you found our site. To protect your privacy we do not use cookies to store or transmit any personal information about you on the Internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function property or at all as a result.

Links

Our website contains links to other sites. Such other sites may use information about your visit to this website. Our Privacy Policy does not apply to practices of such sites that we do not own or control or to people we do not employ. Therefore, we are not responsible for the privacy practices or the accuracy or the integrity of the content included on such other sites. We encourage you to read the individual privacy statements of such websites

Security

We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws. Our websites combine industry-approved physical, electronic and procedural safeguards to ensure that your information is well protected though it's life cycle in our infrastructure.

Sensitive data is hashed or encrypted when it is stored in our infrastructure. Sensitive data is decrypted, processed and immediately re-encrypted or discarded when no longer necessary. We host web services in audited data centers, with restricted access to the data processing servers. Controlled access, recorded and live-monitored video feeds 24/7 staffed security and biometrics provided in such data centers ensure that we provide secure hosting.

Opt-Out Policy

Please email [email protected] or [email protected] if you no longer wish to receive any information from us.

Changes to this Privacy Policy

Our privacy policy was last updated on December 19, 2024. We may change our Privacy Policy from time to time. If we do, we will update this Privacy Policy on our website.

Questions

If you have any questions about our Privacy Policy, please e-mail your questions to us at [email protected] or [email protected]

Shipping & Payment

The Company shall exercise all possible measures to ensure that any Product booked on the Website is delivered within seven (2-10) working days from date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s).

However, User understands and confirms that the Company shall not be held responsible for any delay in delivery of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure delivery of the Product within above mentioned timelines.

We dispatch the material by both the ways (By surface & By Air) but the condition is, if the customers product is below 1kg that will be dispatch by Air & if it is more than 1kg than it will be dispatch by surface.

We do not offer Free Shipping

How would I know that my shipping address is serviced?

The information about any pin code being serviced within India can be checked post a product is selected for "Add to Bag" Your shipping address Pin code will be verified with our database before you proceed to pay for your purchase. In case it is not serviceable by our delivery partners, we would request you to provide us with an alternate shipping address which we expect to have on our partner delivery list

How will the delivery be done?

Product delivery will be done through reputed courier service providers like Blue dart, Professional, DTDC, Speed post, etc

Does Emirates Solutions deliver internationally?

Currently. Emirates Solutions doesn't deliver items internationally. However, you are invited to make purchases on the website from anywhere in the world at the same time ensuring the Shipping Address is within India.

Do we have option of Billing And Shipping address separately?

Yes. You do have option to choose your address category.

Payment Method

All payments must be done prior (Prepaid) to us before shipping the order. We accept payment by Credit Card, Debit Card & Net Banking.

Return Policy

Cancellation of Order before Dispatch

1. Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is seal pack, if your mind changes and the Product received is different from the Product that was ordered.
2. If customer receives damaged or defective material the warranty is directly by manufacturer Emirates Solutions is not responsible for such reason.
3. User shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, by E-mail
4. If customer request to cancel the order or there's a mistake from customer's behalf while ordering and customer asks for refund then as per our policy 10% plus processing fee and shipping charges will be deducted from total amount, and When the customers order is dispatched from our side and then if they ask for cancellation then as per refund policy 10% plus processing fee plus shipping charges will be deducted from full amount.
5. If Emirates Solutions would not be able to Dispatch the product within 14 Working days and in near future if customer asks for refund, Emirates Solutions Provide full amount of Refund.
6. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
7. We will accept the return of the products, provided such return is for products that are wrongly delivered, wrong product, incomplete package etc Reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you are requested to send such products through any available courier services.
8. The charges of return shipment are not refunded by us. The customer has to pay the charges from their side.
9. If Courier opened by the customer and if he/she want to return the product than they cannot replace the product nor refund will be given to the customer according to our policy.
10. You order Digital key (Activation key via email) from our online portal if any problem will be come during the activation then warranty is not form our side it is form manufacture so you have to contact them. In case cancellation of order of Digital key in that case We do not provide refund to the customer.

REFUND PROCEDURE

Credit Card 45days, Net Banking and Debit Card 15 Days We will process the refund after receipt of the product Refund will be processed based on the mode of payment of the order processed through Credit card 45days and Debit card will reflect in the next 15 days in Bank statement. Refund draft will be issued on the billing name as advised by customers

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.

Safe & Secure

My Login details

Your login details are safe & secured on Emirates Solutions. It can be authenticated by checking the URL, which becomes HTTPS & Green, as & when you login onto the website. The highest standard of online security implemented on Emirates Solutions, is an effort to keep your personal & account details always safe & secured.

Is it safe to use my credit card/Debit card?

Yes, shopping at Emirates Solutions is 100% safe. Credit card/Debit card payments are processed through payment gateway that interfaces with various banks. Payment Gateway uses the latest 128-bit SSL verified encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Furthermore, Payment gateway also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her.

The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser.

Is Emirates Solutions safety certified for safe browsing?

Yes, Emirates Solutions is VeriSign GSID-EV (SGC enabled). This high security certificate will ensure that all your transactions done on Emirates Solutions get the maximum security validation. When you transact and enter your details on our website, our extended validation will cause the URL bar to turn green. A display next to the green bar will toggle between the Emirates Solutions name listed in the certificate.

Does Emirates Solutions my credit card information?

Emirates Solutions does not collect or store your account information at all. Your transaction is authorized at multiple points, first by and subsequently by Visa/MasterCard secure directly without any information passing through us.

Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility. This means no one will ever gain access to your private information.

Who collects the information?

We will collect anonymous traffic information from you when you visit our site. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof. Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. The Site contains links to other Web sites. We are not responsible for the privacy practices of such Web sites which we do not own, manage or control.

How is the information used?

We use your personal information to: Help us provide personalized features, tailor our sites to your interest, to get in touch with you when necessary to provide the services requested by you, to preserve social history as governed by existing law or policy.